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Privacy Policy

1. General Provisions

1.1. This Privacy Policy explains how KUUL Stay (hereinafter: we) collect, use, process, and protect personal data that is submitted to us or that we collect through the use of our services.
1.2. Our data processing practices comply with the General Data Protection Regulation (GDPR) of the European Union and the Estonian Personal Data Protection Act.

2. Personal Data We Process

2.1. We may process the following personal data:

  • First and last name
  • Email address
  • Phone number
  • Postal address (if needed)
  • Payment information (e.g., for booking payments)
  • Booking details (dates, preferences, etc.)
  • IP address and other technical data related to website visits

3. How We Collect Personal Data

3.1. Data may be collected:

  • When a customer fills out a booking form on our website
  • When a customer contacts us via phone, email, or other communication channels
  • Through website visits using cookies and analytics tools

4. Purposes for Using Personal Data

4.1. Personal data is used for the following purposes:

  • Fulfilling accommodation and service agreements
  • Confirming bookings and communicating with customers
  • Improving service quality
  • Sending marketing communications (with the customer’s consent)
  • Fulfilling legal obligations

5. Data Retention and Protection

5.1. Personal data is retained only for as long as necessary to fulfill the purposes outlined above or as required by law.
5.2. We use appropriate technical and organizational security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.

6. Sharing Personal Data with Third Parties

6.1. We do not share personal data with third parties, except:

  • When necessary to provide services (e.g., payment service providers)
  • When required by law
  • When the customer has given explicit consent

7. Customer Rights

7.1. Customers have the right to:

  • Access their data and receive information about its processing
  • Request correction, deletion, or restriction of data processing
  • Object to data processing
  • Withdraw consent for data processing
  • File a complaint with the Data Protection Inspectorate

8. Cookies

8.1. KUUL Stay’s website uses cookies to enhance user experience and analyze website usage.
8.2. Users can restrict or disable the use of cookies in their browser settings.

9. Changes to the Privacy Policy

9.1. KUUL Stay reserves the right to amend the privacy policy. The updated version will be published on the website and will take effect from the time of publication.

10. Contact

If you have any questions or wish to exercise your rights related to personal data, please contact us at: info@kuulstay.ee